Refund policy

Cancellation/Return Policy

We make each art product especially for you once you place an order. We start the production process almost as soon as we receive an order, producing each of them uniquely. Due to the nature of our business, and orders being immediately forwarded for production, it’s not possible to cancel orders as they could already be in process of being manufactured or shipped to you. That is why Artkrittique does not accept cancellations, returns or refunds. 

However, we do allow cancellation any time within 24 hours of order placement. You can drop an email at hello@artkrittique.com with your order number, and we'll cancel it right away. 

Please get in touch if you have questions or concerns about a specific order.

Damages and issues

We personally hand-check and pack every order before dispatching them. But in case the product gets damaged during delivery, we would be more than happy to send a replacement. Please inspect all parcels before accepting them. Do not accept any parcels that appear to have been damaged, opened, or tampered with in any way.

Please contact us within 7 days of order delivery for details on how to go about the replacement process. If your request is accepted, we will create a return shipping order and arrange for the item to be picked from you. You may be asked to print a shipping label and/or pack the item for safe transport. In case our logistics partners are unable to service your location for the return pickup, we may ask you to ship it back to us at your own cost.

Unfortunately, after 7 days of delivery, we will be unable to accept any replacement requests. 

To raise a replacement ticket email us at hello@artkrittique.com with the subject Exchange/Replacement indicating the following information:

I) Date of order with order number

II) Reason for the exchange/replacement

III) Photo of the product(s) to be exchanged/replaced

Please note that we will only accept replacement or offer refunds if there is a defect in the quality of goods or if you have received the wrong item(s). If the defect is due to mishandling on the part of the buyer, Artkrittique will not accept a return, exchange, or refund on the order. The prohibition only covers defective or damaged goods. Artkrittique has the right to decline any return or refund depending on the situation.